Thrifty Car Rental responds to comments
I mentionned in a blog several days ago that we tried to rent a car from Thrifty Car Rental while on vacation. They ran a credit report and we were denied the rental. This was not that bad because we were not going anywhere specifically and we ended saving money by staying in Miami. Well, Thrifty Car Rental just sent this email explaining the new procedure. I will pass this on in case other people have had the same experience.
..card acceptance processing capability. Because of that failure, you were inconvenienced and we are very sorry for that inconvenience.
We want to be up-front with you and let you know that going forward, we plan to continue to be one of a small number of rental companies that allow customers to use debit cards at the inception of their rentals. However, we will continue to perform a credit inquiry at the start of each rental.
We have also taken steps to keep our customers more informed. We are now posting notices at our rental counters asking debit card users to tell their rental agent that they are using a debit card. Upon that notice, debit card customers will be given a letter outlining the following:
* Debit card customers will be subject to a credit inquiry, which may have an effect on the customer’s credit evaluation.
* In the event a customer fails to meet our credit requirements the customer may not be allowed to rent or provide another form of payment.
We want you to continue to be a Thrifty customer and to that goal, I’d like to invite you to be our guest for your next rental. Just make your reservation as you normally would and send your confirmation number to me, at xxxxx@xxxx.com. We’ll take care of the rest. I’d also recommend using our Thrifty.com website…it’s the fastest way to get our best rates and most up-to-date rental information.
Thank you for giving us the opportunity to apologize, we look forward to seeing you soon.
Sincerely,
Thrifty Car Rental
This should explain their new policy.
*14/704/13*
